Arisu Tour Co., Ltd. Travel Terms and Conditions

Article 1 (Purpose)

The purpose of these terms and conditions is to determine the detailed implementation and compliance matters of the domestic travel contract concluded between Arisu Tour Co., Ltd. and the traveler.

Article 2 (Types and definitions of travel) The types and definitions of travel are as follows.

1. General recruitment trip: A trip conducted by recruiting travelers according to the travel conditions established by the travel agency.
2. Customized travel: A trip conducted by a travel agency according to the travel conditions desired by the traveler.
3. Consignment recruitment travel: Recruitment of travelers for recruitment travel products created by travel agencies to other travel agencies. Travel carried out on consignment.

Article 3 (Obligations of travel agencies and travelers)

① In order to provide safe and satisfactory travel services to travelers, travel agencies must faithfully perform their duties in the process of establishing and executing travel plans, including travel arrangement, guidance, transportation, and accommodation.
② Travelers must actively cooperate in promoting harmony among travelers and maintaining travel order at the travel agency for a safe and enjoyable trip.

Article 4 (Construction of Contract)

① The travel contract consists of the travel contract (attached), travel terms and conditions, and travel itinerary (or travel manual).
② The travel contract must include the name and location of the travel agency and the subscription of guarantee insurance, etc. (or deposit status of business deposit) pursuant to Article 9 of the Tourism Promotion Act.
③ The travel itinerary (or travel description) must include travel destinations by travel date, tour details, means of transportation, number of shopping trips, lodging locations, meals, etc., service details provided by the travel agency, and traveler precautions.

Article 5 (Rejection of contract conclusion)

A travel agency may refuse to enter into a contract with a traveler if the traveler has any of the following reasons.
1. When individual management is required due to illness, physical abnormality, etc., or when it is recognized that there is a hindrance to the smooth conduct of group travel (causing disruption to the travel of other travelers, etc.)
2. When the maximum number of participants specified in the contract is exceeded

Article 6 (Special Provisions)

Travel agencies and travelers may enter into special agreements in writing (including electronic documents; hereinafter the same shall apply) to the extent that they do not violate relevant laws and regulations. In this case, the travel agency must explain to the traveler that the contents of the special contract are different from the standard terms and conditions and take priority over the standard terms and conditions, and receive separate confirmation.

Article 7 (Issuance of contracts, etc. and provision of safety information)

When a travel contract is concluded with a traveler, the travel agency must issue a copy of the contract, travel terms and conditions, and travel itinerary (or travel manual) to the traveler, and provide safety information regarding the travel destination. Additionally, even if the safety information for the travel destination changes before departure, the changed safety information must be provided.

Article 8 (Deemed delivery of contract, terms and conditions, etc.)

In the following cases, the travel agency is deemed to have issued a travel contract, travel terms and conditions, and a travel itinerary (or travel guide) to the traveler.
1. When a traveler agrees to the contents of the travel contract, terms and conditions, and travel itinerary (or travel guide) provided through an electronic information network such as the Internet and applies for conclusion of a travel contract, the travel agency gives consent to the traveler using an electronic information network or mechanical device, etc. In case of notification of intention
2. When the traveler agrees to the contents of the travel contract, terms and conditions, and travel itinerary (or travel guide) provided by the travel agency using a mechanical device such as a facsimile and sends a written request for conclusion of a travel contract, the travel agency sends an electronic information network. When the traveler is notified of his/her intention to consent using a mechanical device or other means

Article 9 (Travel Fee)

① The travel fee in the travel contract includes the following: However, Hope Travel is subject to agreement between the parties.

•   1. Freight rates of transportation agencies such as aircraft, ships, and railroads (based on regular fares)
•   2. Shuttle bus fare between airport, station, pier and hotel, etc.
•   3. Accommodation and meal fees
•   4. Guide expenses
•   5. Various taxes required during travel
•   6. Domestic airport/port usage fees
•   7. Entrance fees to tourist attractions in the itinerary
•   8. Costs according to other individual contracts

② When concluding a contract, the traveler must pay a deposit (less than 10% of the travel fee) to the travel agency, and the deposit is treated as all or part of the travel fee or damages.
③ The traveler must pay the balance of the travel fee in Paragraph 1, excluding the deposit, to the travel agency by the day before departure.
④ Travelers must pay the travel fee in Paragraph 1 by card, bank transfer, or bank transfer, as agreed upon by the parties.
⑤ If travel insurance is included in the desired travel price, the travel agency must explain the insurance company name and compensation details to the traveler.

Article 10 (Change requirements for travel conditions and settlement of fees, etc.)

① Travel conditions specified in the contract, etc. may be changed only in the following cases.

•   1. When both parties agree that it is unavoidable due to the traveler's request or local circumstances for the safety and protection of the traveler.
•   2. When the purpose of the trip cannot be achieved due to natural disasters, war, government orders, strikes or closures of transportation and lodging agencies, etc.

② If the travel agency changes the travel itinerary specified in the contract, etc., written consent must be obtained from the traveler before the start of the itinerary for that date. At this time, the written consent must include the date and time of the change, the details of the change, and the costs incurred due to the change.
③ If it is deemed difficult to obtain consent to change the travel itinerary from the traveler due to an emergency such as a natural disaster, accident, or kidnapping, the consent to change the itinerary pursuant to paragraph 2 may not be received. However, the travel agency must explain the reason for the change and the cost in writing afterwards.
④ If there is an increase or decrease in the travel fee under Article 9, Paragraph 1 due to a change in the travel conditions under Paragraph 1, the amount changed must be settled (refunded) before the departure of the trip, and the amount changed during the trip must be settled (refunded) within 10 days after the end of the trip. I do.
⑤ If the travel conditions are changed other than in accordance with the provisions of Paragraph 1 or damages are incurred due to cancellation or termination of the contract pursuant to the provisions of Articles 13 to 15, those incurred before the departure of the trip shall occur before the departure of the trip, and those incurred during the trip. Each person must make a settlement (refund) within 10 days after the end of the trip.
⑥ If the traveler is unable to receive services included in the travel fee, such as accommodation, meals, or tours, due to his/her own circumstances after departure, he/she cannot request a refund of the corresponding fee from the travel agency. However, if the trip ends midway, it will be handled in accordance with Article 15.

Article 11 (Transfer of tourist status)

① In order for a traveler to transfer his/her status as a traveler due to personal reasons, etc., he/she must obtain consent from the travel agency. At this time, the travel agency may approve the transfer on the condition that the traveler or the person seeking to transfer the traveler's status pays the costs incurred by the transfer.
② If there are costs incurred due to the transfer under the preceding paragraph, the travel agency must set a deadline and request payment of the costs.
③ The travel agency may not accept the transfer under Paragraph 1 for reasons such as the terms of the contract or unavoidable circumstances that make transfer difficult.
④ The transfer under Paragraph 1 takes effect when the travel agency approves. However, if the travel agency accepts the transfer on the condition of payment of the costs incurred due to the transfer, it takes effect as soon as the costs are paid within the specified deadline.
⑤ When the traveler's status is transferred, all of the traveler's rights and obligations related to the travel contract are transferred to the person to whom the status is transferred.

Article 12 (Travel agency responsibility)

① If there is a defect in the travel, the traveler may request the travel agency to correct the defect or reduce the price. However, a request for correction cannot be made if the correction costs too much or if correction cannot be reasonably expected.
② Travelers may claim compensation for damages in lieu of claims for correction or reduction, or may claim compensation for damages together with claims for correction or reduction.
③ The rights in Paragraphs 1 and 2 may be exercised even during the travel period. , must be exercised within 6 months from the end date of travel.
④ From the time of departure of the trip to the time of arrival, the travel agency or its employees, local travel agencies or their employees (hereinafter referred to as “employees”) intentionally or intentionally contact the traveler in connection with the travel agency duties stipulated in Article 3, Paragraph 1. If damage is caused due to negligence, you are responsible.
⑤ Travel agencies must compensate travelers for damages suffered due to delayed arrivals or traffic jams of transportation such as airplanes, trains, ships, etc. However, this does not apply if the travel agency proves that there was no intention or negligence.
⑥ Unless the travel agency proves that it or its employees were negligent in paying attention to the receipt, delivery, and storage of the traveler's baggage, the travel agency must compensate for damages resulting from loss, damage, or delay in the traveler's baggage.

Article 13 (Cancellation of contract before departure)

① The travel agency or traveler may cancel this travel contract before departure. In this case, damages incurred will be compensated in accordance with the ‘Consumer Dispute Resolution Standards’ (Notice of the Fair Trade Commission).
② The travel agency or traveler may cancel this travel contract without paying the damages stipulated in Paragraph 1 to the other party if any of the following reasons exist before the departure of the trip.

•   1. Cases where the travel agency can cancel
  •     a. In case of reasons 1 and 2 of Article 10, Paragraph 1
  •     b. When it is recognized that the traveler is causing inconvenience to other travelers or significantly disrupting the smooth conduct of the trip.
  •     c. If the traveler is unable to participate in the trip due to a medical condition such as illness
  •     d. If the traveler does not pay the travel fee by the due date specified in the contract
•   2. When the traveler can cancel
  •     a. In case of reasons 1 and 2 of Article 10, Paragraph 1
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Article 14 (Cancellation of contract if minimum number of participants is not met)

① If the travel agency cancels the travel contract because the minimum number of participants is not met, the travel agency must notify the traveler at least 24 hours prior to the departure of the trip in the case of a one-day trip, and 48 hours prior to the departure of the trip in the case of a one-night or more trip.
② If the travel agency cancels the contract without giving notice within the deadline set forth in the preceding paragraph due to an insufficient number of travel participants, the traveler must compensate the traveler for an amount equivalent to 100% of the deposit in addition to a refund of the deposit already paid.

Article 15 (Contract termination after travel departure)

① If the travel agency or traveler has unavoidable reasons after the departure of the trip, each party may terminate the travel contract. However, if the cause is due to the negligence of one party, damages must be compensated to the other party.
② If the travel contract is terminated pursuant to Paragraph 1, the travel agency with the obligation to return transport is obliged to return the traveler.
③ If the reason for termination falls under the circumstances of either party, the additional costs incurred due to termination of the contract under Paragraph 1 shall be borne by that party, and if the reason for termination does not fall under the circumstances of either party, each party shall bear 50% of the additional costs. We bear the burden.
④ If there is a major defect in the trip, the traveler may cancel the contract if it is not corrected or performance in accordance with the contents of the contract cannot be expected.
⑤ If the contract is terminated pursuant to Paragraph 4, the travel agency loses its right to claim payment. However, if the traveler makes a profit from the tour, the profit must be repaid to the travel agency.
⑥ If the contract is terminated pursuant to paragraph 4, the travel agency is obligated to take necessary measures due to the termination of the contract, and if there is an obligation to return transport under the contract, the travel agency must return the traveler. In this case, in principle, the return transportation cost must be borne by the travel agency, but if there is a good reason, the travel agency may charge a portion of the cost to the traveler.

Article 16 (Start and end of travel)

The journey begins from the point of departure and ends when the travel itinerary ends and you arrive at the final destination. However, exceptions are made when changing contracts and schedules.

Article 17 (Duty to explain)

The travel agency must explain the important contents and changes stipulated in this contract so that the traveler can understand them.

Article 18 (Insurance Subscription, etc.)

Travel agencies must sign up for insurance or mutual aid or deposit a business deposit to pay insurance money to the traveler in case of damage to the traveler related to the trip.

Article 19 (Other Matters)

① If there is a dispute regarding matters not specified in this contract or the interpretation of this contract, the decision shall be made by agreement between the travel agency and the traveler. If no agreement is reached, relevant laws and general practices shall apply.
② If there is a justifiable reason for traveling to a special area, provisions may be made different from the contents of these standard terms and conditions.